Registered delegates and accompanying persons unable to attend the Congress will receive a full refund of their registration and accommodation fees less EURO 100 administration fee, provided that the Congress Secretariat on or before May 15, 2009 receives a written request. Cancellations received from May 15, 2009 to June 30, 2009 – 50% refund. No refunds will be issued for cancellations received after June 30, 2009.

For any name change before June 30, 2009 an extra EURO 100 will be charged as a handling fee. After June 30, 2009 registration and accommodation fees are not transferable and name substitutions will not be allowed.

All approved refunds will be processed and issued 90 days after the Congress.